1. Introduction

Welcome to ItalianVenues ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website italianvenues.com and use our services.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information You Provide

When you contact us or submit an enquiry through our website, we collect the following personal information:

• Name
• Email address
• Phone number (optional)
• Wedding date (optional)
• Number of guests (optional)
• Preferred location (optional)
• Budget range (optional)
• Message content
• Source page (which page you submitted from)
• Venue name (if enquiring about a specific venue)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visits

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries: We use your contact information to respond to your wedding venue enquiries and provide you with relevant information.
• To connect you with venues: We may share your enquiry details with appropriate wedding venues that match your requirements.
• To improve our services: We analyze usage data to understand how our website is used and to improve user experience.
• To send marketing communications: With your consent, we may send you newsletters, updates, and promotional materials about venues and wedding planning resources.
• To comply with legal obligations: We may use your information to comply with applicable laws and regulations.

4. How We Share Your Information

We may share your personal information in the following circumstances:

4.1 With Wedding Venues

When you submit an enquiry, we share your information with relevant wedding venues so they can respond to your request.

4.2 With Service Providers

We use third-party service providers to help us operate our business:

• Airtable: We store enquiry data in Airtable for customer relationship management.
• Twilio: We use Twilio to send WhatsApp notifications for new enquiries.
• Vercel: Our website is hosted on Vercel's infrastructure.
• Analytics providers: We may use analytics services to understand website usage.

These service providers are contractually obligated to protect your data and only use it for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Enquiry data is typically retained for up to 2 years after your last interaction with us, or until you request deletion.

6. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR) and UK data protection laws, you have the following rights:

• Right to access: You can request copies of your personal data.
• Right to rectification: You can request that we correct any inaccurate or incomplete information.
• Right to erasure: You can request that we delete your personal data under certain circumstances.
• Right to restrict processing: You can request that we limit how we use your data.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to object: You can object to our processing of your data for marketing purposes.
• Right to withdraw consent: If we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at contact@italianvenues.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. For more information about how we use cookies, please see our Cookie Policy.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States (where Airtable and Twilio servers are located). These countries may have data protection laws that differ from those of your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this privacy policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: